Refund policy

At BOB FASHION, each product is crafted with care, precision, and passion. However, if you are not fully satisfied with your purchase, our return and refund terms below will guide you through the process.

Eligibility for Returns

To be eligible for a return, all products must be returned to us at our workshop address within 3 calendar days of the date of purchase.

⚠️ Important:
Customers must initiate a return request within 24 hours of receiving the product, either by WhatsApp at +91 8700231316 or by email at thebobfashion@gmail.com.
Return requests made after 24 hours of delivery will not be accepted.

To qualify:

The item must be unused, unworn, and in the same condition as received.
All original tags, dust bags, boxes, and dispatch notes must be included with the return.
The product must be returned in its original packaging.

Please note that returns received beyond 14 days of the purchase date will not be accepted.

Non-Returnable / Custom Orders

Certain products are not eligible for return or refund, including:

Custom-made bags developed on special orders.
Bags with custom color requests, additional zips, handles, or pockets, or any customization beyond “The Original Edition.”
Rush orders and monogrammed bags.

These items are specially crafted to your specifications, and hence cannot be returned, exchanged, or refunded.

Order Cancellations

Orders once placed cannot be cancelled.
If you wish to proceed with a return after receiving the product, please follow the return process outlined below.

Return Timeline & Conditions

If 2 days have passed since the date of receipt of your bag, unfortunately, we will be unable to offer you a return.
Additionally:

Damaged, soiled, washed, or altered items will not be accepted.
Returns not meeting these conditions may be sent back to the customer or refused for refund.
Please ensure your order number is clearly mentioned in your return shipment; without it, we cannot process your return.

Return Shipping

Customers are responsible for paying their own return shipping costs.
You are also responsible for the financial value of the goods until we receive them, so we strongly recommend using a trackable courier service and retaining proof of postage.
We can arrange a return pickup for you on request. This service will be chargeable at actual shipping rates, and our support team will assist you with the details.

Damaged / Incorrect Products

If you receive an incorrect item or your order arrives damaged or defective, please contact us immediately at thebobfashion@gmail.com or via WhatsApp at +91 8700231316.
Our team will guide you through the next steps and ensure the issue is resolved promptly.

International Orders

For international orders, the same return policy applies.
However, shipping costs for returns will remain the responsibility of the customer.
We recommend using insured and trackable shipping for all international returns.

Refund Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to post the refund to your account.
If more than 15 business days have passed since your refund approval, please contact us at thebobfashion@gmail.com.